United Takes Added Steps to Win Back Customers and Avoid More Ugly Events

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United Takes Added Steps to Win Back Customers and Avoid More Ugly Events

United Airlines on Thursday gave its fullest account yet of a violent episode on one of its planes.

By CHRISTOPHER DREW

Full Story at https://www.nytimes.com/2017/04/27/business/united-airlines-new-guidelines-policy.html?partner=rss&emc=rss

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